Privacy Policy 918cuci – Our Commitment to Protecting Your Personal Data

918cuci ("we", "Platform") is committed to protecting the privacy of all users on our online gaming platform. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you access or use 918cuci services.

This policy applies to all users of the 918cuci platform, including those who browse our website without registering, registered members, and active players using our mobile app. It covers all channels and services operated under the 918cuci brand.

Our platform complies with Personal Data Protection Act 2010 (PDPA) Malaysia and relevant international data protection standards. We appoint a Data Protection Officer responsible for ensuring full compliance with all data protection obligations.

We only collect data that is strictly necessary for the stated purposes. Below are the categories of data we collect:

Every piece of data collected is used solely for legitimate and specific purposes. We do not use your data for any purpose not stated in this policy without obtaining your consent first.

• Account management: Registering, verifying your identity and maintaining your account securely
• Transaction processing: Processing deposits, withdrawals and payment verification
• Fraud prevention: Identifying and blocking suspicious or unauthorized activity
• Legal compliance: Meeting legal requirements such as AML (Anti-Money Laundering) and KYC
• Customer support: Resolving your inquiries, complaints and technical issues
• Service improvement: Analyzing usage patterns to improve the platform experience
• Marketing communications: Sending promotions and offers (only if you have agreed)
• Platform security: Monitoring and protecting the integrity of our systems

We will not sell, rent or exchange your personal data to third parties for marketing purposes without your explicit consent. This is a fundamental principle that cannot be compromised.

918cuci retains your personal data for as long as necessary to fulfil the stated purposes, or as required by applicable law. The following are our data retention guidelines:

• Active account data: Retained for as long as your account is active on the platform
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial regulatory requirements
• KYC documents: Retained for 5 years after account closure
• Support communication logs: Retained for 2 years
• Technical data and access logs: Retained for 90 days

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to you as an individual.

918cuci does not share your personal data with third parties except in the following clearly defined circumstances:

• Integrated service providers: Payment gateway providers, gaming software providers and technical support platforms that process data on our behalf, bound by strict confidentiality agreements
• Legal requirement: When required by authorities or a court through valid legal proceedings
• Platform rights protection: In cases of fraud, money laundering, or illegal activity involving your account
• Sharing with consent: When you have given explicit consent for a specific purpose

All third parties with whom we share data are bound by strict data protection agreements and must adhere to the same security standards as we do. We do not permit third parties to use your data for their own purposes beyond the agreed scope.

We continuously invest in security infrastructure to protect your data. Measures we have in place include:

• 256-bit SSL Encryption for all data transmitted between your device and our servers
• Data encryption at rest (at-rest encryption) for all data stored in our databases
• Role-based access control — only authorised personnel may access sensitive data
• Regular security audits by independent penetration testers
• 24/7 threat monitoring using advanced intrusion detection systems (IDS)
• Regular data backups to a secure remote data centre

While we take all reasonable security measures, no system can be guaranteed 100% secure. We encourage you to also help safeguard your account by using a strong password and enabling the two-factor authentication (2FA) feature we provide.

918cuci uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

You can manage cookie settings through your web browser preferences. Please note that disabling essential cookies may affect platform functionality and your gaming experience.

As a 918cuci user, you have the following rights regarding your personal data under Malaysia's PDPA:

• Right to Access: Requesting a copy of the personal data we hold about you
• Right to Rectification: Requesting correction of inaccurate or incomplete data
• Right to Erasure: Requesting deletion of your data (subject to applicable legal obligations)
• Right to Object: Objecting to the processing of your data for direct marketing purposes
• Right to Restriction: Requesting restriction of data processing under certain circumstances
• Right to Portability: Receiving your data in a machine-readable format

To exercise any of the above rights, contact our Data Protection Officer via the email provided. We will respond to your request within 30 days of receipt. Some requests may require identity verification first for security purposes.

918cuci reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, or updated legal requirements.

Any significant changes will be communicated to all registered members via email or a prominent notice on the platform's homepage at least 14 days before those changes take effect. Minor changes that do not affect your fundamental rights may be implemented without prior notice.

You are encouraged to review this Privacy Policy periodically. The "Updated" date at the top of this document will always reflect the latest version. Continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns or complaints regarding your privacy and data protection, please contact us through the following channels:

We are committed to responding to all privacy-related inquiries within 3 working days. For more complex complaints, response times may be longer, but we will keep you updated on the progress.